Case studies

Four transformations I led from diagnosis to hypercare, with the context, the decisions and the outcome of each.

• General Millsrevenue impact during go-live

  TMS implementation: a go-live without stopping the operation

  End-to-end change management for the transportation management system rollout, impacting more than 100 logistics carriers.

  Change ManagementGo-liveSupply ChainReadiness
• General Millsof the structure redeployed

  Incident management center reorganization

  Full organizational redesign of a service function, with strategic workforce planning and upskilling of practically the entire team.

  Organizational DesignWorkforce PlanningHRBP
• General Millsin estimated annual savings

  Aurora project: the CRM that changed incident handling

  Change leadership on the transformation of the service process with a CRM implementation.

  Change ManagementCRMEficiência
• General Millsinternational governance, local execution

  Traceability: leading the Brazilian end of a global program

  Change lead for Brazil in a global traceability program, translating the global strategy into the local context.

  Programa globalChange ManagementStakeholders